Computer Support - Buyers Beware

I recently saw a CBC Marketplace episode exposing the bad side of computer support. Being in the industry, it kills me to see people being taken advantage of like this. This video is well worth the 30 minutes it takes to watch. Please also watch it with a grain of salt - the report is a bit biased but for the most part it's very revealing.

http://www.cbc.ca/marketplace/2007/10/03/geeks/